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Platform Training Agent

Netherlands, Noord-Holland, AmsterdamOperations

Job description

Do you like to help people, are you good at maintaining an overview and are you looking for a job in a dynamic environment? At Studytube, we are searching for clever, flexible, and enthusiastic talents to help us build our future.

As a Platform Training Agent, you have one of the most impactful roles within the organisation. You are in direct contact with the end-user, where you advise, guide, and support clients and partners using our educational platform. You will help clients and partners to make the most of the platform and to keep them happy. In addition, you assist with improving our services, customer satisfaction, and communication.

What you’ll be doing

  • You are the first point of contact for clients and partners and quickly handle questions via e-mail, chat or telephone;

  • You work on various projects to improve the experience of users and streamline the processes;

  • You help the user in finding their way on the platform by finding improvements and applying this to the customer journey;

  • You help develop the platform by proposing product improvements based on feedback from clients, and for this, you work with the product team and the Customer Success Managers;

  • You will inform the client of the status and realisation of improvements;

  • You think along in improving the service to take customer satisfaction to the next level.

Job requirements

Who you are 

  • You like to answer specific questions and provide help to clients;

  • You’re fluent in Dutch and speak English well;

  • You have a flexible, proactive and positive attitude;

  • You work in a structured manner;

  • You have excellent social skills and provide confidence to clients;  

  • You are a team player who likes to help us build our department and company.


What we offer

We believe in the constant development of our colleagues. Therefore, we offer you your own Studytube Academy, which you can use to become the best version of yourself. This is where you can follow as many online courses as you want, in order to develop your hard- and soft skills. In addition, we organise a monthly in-company training in the field of important contemporary skills. Designed to help you live your best life. All while working from our brand new office, overlooking the IJ river. In addition to: an inspiring work environment, flexibility & freedom, an amazing team of colleagues, and a competitive salary.


Let’s grow together

Just like our clients, we want to help our fellow ‘Tubers’ make the most of their time with us. Professional development is our bread and butter and we’ll facilitate your personal growth journey at Studytube. With our Studytube Level-Up Academy, you’re able to grow. You’re also able to follow external courses for up to 1.000- euro per year. Aimed to support the development of your career.


About us

Studytube aims to make professional development as accessible, easy, fun and successful as possible. We believe it is vital for companies to invest in employee development. Now more than ever. That’s why we offer an all-in-one learning platform that inspires employees to grow, and not without success. Our customer portfolio consists of 300+ customers in various industries. Organisations like Bol.com, ASR, CZ, Manpower, VolkerWessels, and Ajax are already inspiring their workforce by using our platform. Together with 200+ diverse and passionate colleagues, we focus on creating the best possible learning experience for our clients. Our goal? Becoming Europe’s No.1 platform for professional development.

Does this sound like a perfect match to you? Get in touch with us and apply!


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