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Technical Support Specialist (DACH - Hybrid) (M/F/D)

Hybrid
  • Cologne, Nordrhein-Westfalen, Germany
Operations

Job description

Do you like helping people and are you good at juggling multiple tasks at the same time? Are you looking for a job in a dynamic environment? At Studytube, we are looking for smart, flexible and enthusiastic people to join our team and build our future together.


As a Technical Support Specialist, you are in one of the most impactful positions in our organisation. You are in direct contact with our end users, advising, guiding and supporting clients and partners on the usage of our platform. You help clients and partners make the most out of our e-learning platform and you make sure they remain satisfied. Furthermore, you are one of the pioneers of our German delivery department. You help us build and develop the German service department, while also supporting other parts of the customer journey, e.g. by onboarding new customers.

In this position, you:

  • Are the first point of contact for our customers, you respond to incoming calls and answer emails

  • Participate in different projects to improve user experience and to streamline processes

  • Help users navigate on the platform through finding improvements and applying them on the customer journey

  • Help improving the platform via suggesting product improvements based on the feedback of users in close collaboration with the Product Team and the Customer Success Managers

  • Update clients on the status and progress of improvements

  • Contribute to professionalising the German service department, such as updating FAQs and drafting manuals

  • Support in onboarding new customers.

Job requirements

You are someone who:

  • Likes answering direct questions of customers and helping them

  • Speaks fluent German and good English

  • Is flexible, proactive and has a positive attitude

  • Works in a structured manner

  • Has excellent social skills; build trust and makes customers feel supported

  • Has experience in a service-oriented position at German companies, preferably in a SaaS environment


What we offer

  • An attractive compensation package
  • 30 days of holiday on the basis of a 5-day week
  • Flexible and hybrid working through trust-based working hours and home office
  • Central and modern offices in Cologne (Design Offices Mediapark) and Amsterdam
  • A learning & vitality budget of €1,000 per year
  • The latest and best hardware and software
  • Unlimited access to the Studytube online training library
  • Regular team events 


About us

We believe that it is more important than ever for companies to invest in the development of their employees. That's why we offer an all-in-one learning platform that inspires employees to develop themselves and makes it easier for HR professionals to plan, organize and execute their work. Our customer portfolio consists of more than 500 customers from various industries. Together with 200+ diverse and motivated colleagues from all over the world, we focus on creating the best possible learning experience for our customers. Our goal? To become Europe's No. 1 platform for professional development.


Please note that we’re looking for someone who is already living in the Cologne Bonn Region. 


If you have any questions about this or another vacancy, please send them to jobs@studytube.nl

or

Studytube

Designed with your future in mind.